Reviews

WORSE dental office I've ever been to. The STAFF; (Complete Nightmare!!!!!!) (The receptionists' have a distasteful attitude as if they don't know their job position..who knows) I personally would never pursue a career in something I didn't have a passion for nor lacked proper training or professionalism in. Further more, I have a tooth that was drilled and filled with the white epoxy type of stuff they use now not once but twice. It lasted about three years and came out after I ate something that caused it to crack and fall completely out. I hadn't gotten any sleep up and down all night taking over the counter pain reliever back to back and nothing, absolutely NOTHING, was easing the pain at all not even a little bit. The one beneath the problematic tooth has a silver filling I got in early 2000s in grade school. {You know when dentist offices were decent. Me being in the worst pain I've ever been in my life. Had three babies all natural no nothing and the second was resuscitated after being born in the car...something a male and quite a few females out there can't handle. An infected tooth that's spread through your face, jaw, both sides of your neck, etc. EXCRUCIATING pain, for over a week being on antibiotics and eating pain reliever that was serving no purpose only making me sick because I couldn't and still can't eat regular food not even hungry from all the stress, pain and discomfort I'm expected to go through because the dentist they have refuses to be a dentist and help a patient being seen for a half dead open tooth with what feels like the nerves are exposed I can't be sure I can only say what it feels like. I can't see anything I'm not a dentist. I don't have those tools they are supposed to have to get food out of a tooth instead they think it's smart to blow air into an infected open tooth!!!! This was a Thursday. I took the antibiotics and ibuprofen prescribed and did the mouth wash. Due to the unbearable pain I'm still in I'm taking more and more because I just want to rest I wanna go to sleep but the throbbing through my face and body was horrible. I wait until Saturday to call and tell them nothing is helping I'm in severe pain still I don't think the antibiotic is working I feel like it's spreading and making me feel even worse than before on a voice message because the staff doesn't answer the phones like they are supposed to like they are getting paid to do.They don't care about all of that because nobody enforces a dental clinic to follow rules and act professional or actually do their job and do it right. Instead it's a better option to stop doing our job and hour to 30 minutes before they close because, "Forget maintaining a good reputation, having good customer service skills where do they do that at? Not at Lotus! They don't need patients. We do the dentist's job acting as if we are the CEO of the facility arguing and telling patients to go somewhere else and they aren't going to do this or that when the person is in painvand frustrated because nobody is listening about the current medications NOT working with my body. They think it's ok to make the situation worse by giving the person in pain an ultimatum to a question asked about what they should do if they can't do anything to help or even attempt to try anything else. Anyone would get frustrated! I shouldn't have still been in that much pain after taking the antibiotics and pain reliever like that. I was taking a leftover antibiotic that was stronger than the basic amoxicillin, two days prior to being seen. They act as if I have never had a tooth pulled before and gotten the medications needed with no issues at all. I wasn't ever judged for having cavities of course I hadn't been through the things I've been through the three years it took for the filling to break andfall out completely. I've never been so uncomfortable and stressed out by going to the dentist EVER. Something needed to be done. I cant function with that type of pain. Nobody should when they go to a dentist. They are supposed to help you. Not create an even bigger problem. When a patient having severe pain (who's CLEARLY in distress and fed up with the negligence of the dentist and his assistants incapability to understand the terms "NONE OF THOSE MEDICATIONS ARE WORKING I NEED SOMETHING ELSE!" Of course I'm gonna start snapping. The ASSISTANT kept repeating the same thing over and over as if I was stuck dealing with the pain even if the medications are doing nothing. It's almost as if they think our opinions of our patients appearance when they come in our office for our assistance on a potentially life threatening situation is funny and relevant. A dental clinic is to help people fix their issues or help maintain their oral health. We aren't supposed to be in there treating people differently. It could have potentially caused me to become septic if the infection spread to my bloodstream. And I would still be expected to go without anything to help with the pain. For what reason though? For what? Why am I not aloud to have relief from pain like that? Because I struggle with my mental health or health over all. Having multiple diagnoses I'm learning about and discovering as an adult because the generation before the 90s over look mental health and act as if it's not a real illness people suffer from and have a hard time functioning every day like everyone else. All the trauma I've endured since a child to adult hood. Finally leaving an abusive relationship and struggling really bad with bipolar depression. Numerous things going on with not just me but other people too that nobody sees but these "professionals" we are trusting at our most vulnerable moments seeking help not more mental anguish. It's places and employees like the ones at Lotus that make me never want to go to the dentist again. I'm not the one to go to a doctor, dentist, hospital or nothing unless it's serious or I'm forced to go. And for the dentist and the staff there to make me feel like I'm wrong for wanting relief from an infected tooth/teeth and nothing is getting better is inhumane and ridiculous. It's unfair. Just yesterday my mother was going to be the one driving me from my appointment. She called and ask the receptionist if the clinic offers any type of sedation at least having that tooth pulled after all this pain and suffering. She was on speaker phone and said yes they call in a medication you take before the procedure and it'll help with the anxiety. Calm you down a bit. Ok cool. She stated I would have to call myself and request the medication. Today early in the morning I called the office and made that request of course they are giving me the run around acting as if I'm not aloud to be offered the medication. Later in the evening I get a call being informed they will not send the medication. Expecting me to go in there tomorrow still in pain tooth is STILL infected. Now what on gods green earth leads them to think it's ok to tell my mother one thing. They don't act knowledgeable enough to try something different a different pain medication a different antibiotic than what I'm already on that IS STILL not working and expect me to go in there and let them touch my mouth or waist my time and gas I don't have to drive 30 mins over there to say oh we can't pull it? Ide limebto inform you my mother expirenced a similar issue. Abscessed tooth and told the dentist to pull it out right then and there and he didn't give her no static. No problem at all had her take that medication prior, pulled the infected tooth and sent her on her way and problem solved. Why is it such an issue for this particular dental clinic to treat me the same as any other office would? Because I have cavities I need assistance with your going to treat me as if I'm a drug addict out here in the streets trying to chase a high? What in the world makes these people think it's perfectly fine to make a person who's never been addicted to drugs in her life. Got three kids that need me and depend on me. Not to mention I am on a controlled substance for add/ADHD that I am seen frequently for med checks and results of new medications for more recent diagnosis' you know cuz that what you do you try one of it doesn't work you try a different one...my issue is who are those people to judge me and make that assumption about me because I'm in severe pain and sleep exhausted from the pain raised three kids two with special needs on on the spectrum.....what gives y'all any right at all to place me in that type of category because a filling that was done twice cracked on something I ate and fell out. I don't have the time or energy or ambition to worry about myself and my health needswhen I'm raising three kids by myself with nobody's helping or even having emotional support. Im going to mention I was and STILL starving because if I eat anything hot cold or neither my tooth is throbbing and anything gets stuck in the literal hole in mouth??? Not to keep bringing up diagnoses BUT I do have an eating disorder and traumatic, life changing events or inconveniences trigger it. I am disgusted by the negligence, false judgment placed upon me because of whatever reason. How I look , how I dress how I sound because I am TIRED. IM EXHAUSTED. IM FED UP. IM TIRED OF CONSISTENTLY BEING IN PAIN AMD DEALING WITH SUCH NONSENSE FROM SO CALLED HEALTHCARE PROFESSIONALS WHATEVER IT IS YOU LABEL YOURSELVES. There is no reason at all I should still be in pain and mouth throbbing after being on antibiotics YOU prescribed me for over a week now. I think at this point I should get some pliers and pull it out myself. The pain level will be the same either way. Because Lotus employees like to judge people who need help getting a couple teeth pulled. It's not right to treat someone that way because they struggle mentally which ultimately affects ME physically. Nothing I can do about it except for stand up for myself to people like the employees at Lotus Family Dentistry because you will not allow you to make me feel wrong for wanting relief from all this pain and nonsense from your office just to have my time waisted waiting for y'all to put on your thinking caps and realize hey maybe her body is responding differently than other people I've prescribed this to. Maybe we should do what any other dentist does and try something different to help me alleviate this pain! I think if any of you were able to take on the pain I've been having...oh nevermind I completely forgot that would be someone else that isn't me. Because I get treated differently for being expected to put up with something nobody else would have to put up with. I completely over explain myself but whatever it takes to get my point across I am not and will not be treated that way even if you were the president. It says you guys promptly handle and treat tooth pain etc etc. No you don't. No you do NOT. Not for me. You guys have caused me more pain and anxiety or mental anguish if you will for singling ME out. And I am trying to figure out if it's because of a biased opinion made by the staff , if it's a control mechanism? Controling me personally speaking, triggers my PTSD, and severe anxiety disorder wrapped up with a professional diagnosis of bipolar depression that stems from having bipolar type one or two we haven't gotten that far yet with TRYING different medications however before the staff has the opinion that I'm just lying about that like I'm lying about my pain and infected teeth, I am certainly diagnosed, by a medical professional who's been my primary care provider treating me and being a doctor that works with the public in all kinds of shapes and forms one who actually cares about her patients no matter how exhausted they look rushing in for a doctors appointment. She IS religious and has never once contradicted pain or any concerns I've ever addressed with her. Would have taken my children away from me had I been a drug addict like you and your staff are making it seem to be because my teeth are infected because some people in this world are not ok and trying every day to keep going for their kids and don't need people like that having such a negative impact on on their issues they struggle with. It's bully behavior. I feel bullied and targeted because I'm not as wealthy and happy and treating people like they are less than. I wouldn't be on a medication for add/ADHD with frequent Drs visits and med checks for the medications we're trying. You know, to see what WORKS and what DOESN'T. I'm sure my doctor is going to agree that I'm not being treated fairly or actually TREATED for my infected teeth and discomfort. I cannot express it enough the impact all of this has had on me and my mental health making it harder for me to function at all. I am definitely a coffee drinker and a smoker and love candy.... ULTIMATELY, I had the same tooth opposite side around the time the filling was put in the second time was prescribed the usual lowest dose of pain medication to help reduce the pain and swelling as any other time I've ever had to have a procedure done. I had no problems with the staff or dentist. I felt comfortable in the environment. I wasnt bullied by the staff, belittled, made to feel wrong for not wanting to be in pain anymore. They did what a dentist does and sent me on my way. They do the job get it done make sure the patient is reasonably as comfortable as possible do the procedure and that's it. It's that simple. They don't have a patient in pain and still acquiring an infection in their mouth after a week of antibiotics and nothing affectively helping to ease the pain just to say oh we can't do nothing we can't pull it and make me suffer longer. That's ridiculous!!! I don't even want to rate ONE star. I just hope my horrible experience doesn't happen to other unhealthy people or people having severe pain and your staff giving them a hard time because pain HURTS!! I can handle a lot but this mouth pain is on a whole different level and it's consistent and you can't do anything but cry and feel like trash when the dentist your seeing doesn't want to help you only make it worse. Two weeks it's been a problem only to get worse after being seen in your office. ABSOLUTELY NOT! Mental anguish much?